Manage case screen

This topic provides an overview of the Manage case screen and all the settings and buttons on it. However if you require step-by-step procedures on creating, editing or deleting cases refer to Managing cases.

The Manage case screen gives you a top-level view of your case, allows you to manage all the case details, provides a link to the ESPA analysis center where you can analyze your case and allows you to delete the case if you have permission to do so.

The screen displays:

  • the case summary, details and optional email text if the case was created by email workflow automation
  • the people and the locations
  • the case files which may consist of CDR, phone data, public record, tower data files, geo-location and additional files
  • all the Smart Track alerts you have added alongside the triggered alerts and notifications
  • the IQ packets you have generated for the case

If you require information on adding, editing or deleting cases refer to Managing cases.

Click to open the ESPA analysis center screen. For a meaningful analysis it is recommended that the case includes the relevant locations, the people of interest along with their phone numbers and their CDR files. If you are analyzing tower dump or geofence data then the case requires the relevant locations and the files. When the ESPA analysis center screen opens it is automatically populated with the case details. For further information about this screen refer to ESPA analysis center screen.

This is only displayed if your case, person or phone number either contains an i-case, or has Smart track or real-time social media enabled. Click to open the Sentinel screen which allows you to monitor a person's activities on the surveilled network. For further information about this screen refer to Sentinel screen.

Click to open the Edit case information screen and edit the administrative settings for the case such as the case name, case description, the people assigned to the case and to upload any additional files to the case. For further information on all the settings available refer to the Edit case information screen.

Click to open the Assign case to other users screen. This screen allows you to select which OSS-ESPA users are assigned to the case. You can assign people to the case if you are the case creator or a case assignee. People assigned to a case have exactly the same permissions as the case creator.

This button is optional depending on the type of account you have. Click to open the wizard that you use when you first create each case. This provides you with an alternate step by step method of managing your case if you prefer that method to using the Manage case screen.

This button is optional depending on the type of account you have. Click to open the Case Notes View screen. This screen allows you to view the notes and tags that were entered for a surveillance case using the Sentinel screen's Add tag and note dialog box.

This button is optional depending on the type of account you have and is only displayed when a case is selected as a validation case. A case can be configured as an ELSUR validation case using Validation case which is available on the following screens:

Click to open the Validation settings screen which allows you to manage the case validation settings. It also allows you to define the notification method for each type of alert.

This is only displayed if you have permission to delete the case. Click to delete the case. After clicking this link you will be prompted to confirm the case deletion.

This button is optional depending on the type of account you have. Click to open the Viewers usage report screen which allows you to view which people have been viewing this case on the External Locations screen.

This button is only displayed if the case is a workflow automation case. These are cases that have been created automatically by workflow automation, typically to support external users. The Timeline screen lists all the case's timeline history, such as when files were imported.

This button is only available if you have a mission set selected for your case. Click to open the Mission set preview screen which provides a summary of the case results. For further information on each type of mission set refer to Mission set.

Click to open the Case template management screen. Templates help you to efficiently create documents such as warrant affidavits.

This lists all the CDRs (Call Detail Records), phone data files, public record files, geo-location files, geofence files, tower dump files, cell tower data, drive data, social media files,location files, person files, subscriber information and additional files that have been uploaded to the case. Click on:

  • the title of the section to open the Manage files screen which allows you to filter the files uploaded and download, view or to delete the files. It also allows you to add more files to your case.
  • a file name to assign it to another person, download, view or to delete the file. The Edit uploaded file screen opens.

This indicates the status of files that you have added to the case. The import process may not have been completed or successful. Alongside each file is an icon that displays the import status.

  • indicates that the import process is queued to start processing or has already started processing and the file cannot yet be used.
  • indicates that the import process has completed successfully and the file can be used.
  • indicates that the import process has completed but with a warning, however the file can be used.
  • indicates that the import process was not completing and the process timed out. The error may be due to the file containing invalid data. Please contact Gladiator Forensics if you require support in resolving this issue.

Click on a file name to assign it to another person, download, view or to delete the file. The Edit uploaded file screen opens.

This displays the type of data contained in the uploaded file as detected by OSS-ESPA.

This displays the person to who the file is applicable. You can change this if required by selecting the file name then using Assigned to on the Edit uploaded file screen.

In Operator select the phone number's service provider.

This displays the number of records in the files, as detected by OSS-ESPA.

Click to download a copy of the file being used by OSS-ESPA. In most instances this file is identical to the one uploaded, however for tower data files containing multi-locations this will be a subset of the original file containing only the data for one location.

Click to view the uploaded file on the View file content screen. The screen displaying the data also allows you to export the data in either .xls or .csv formats. This feature primarily allows you to compare the imported data with the original file to ensure the data imported successfully.

Click to download the log created by OSS-ESPA when the file was uploaded. This can provide useful information if your file did not upload correctly.

This lists all the people that you have added to the case or that have been added automatically by OSS-ESPA. Persons are added automatically by OSS-ESPA in a number of ways, for example depending on the type of account you have they may be created when you upload a file. Click on:

  • the title of the section to open the People and devices screen which allows you to add more people to your case.
  • a person in the table to view or edit the details using the People and devices screen.

For further information refer to the People and devices screen.

Click to create an additional person for the case. The People and devices screen opens.

Click to open the Import persons from file screen. This screen allows you to upload a file containing persons. For further information about the file types you can import refer to Import persons from file screen.

This lists all the locations that have been added to the case either automatically by OSS-ESPA or that you have added manually. Locations are added automatically by OSS-ESPA in a number of ways, for example when you upload a geofence or tower dump file. Click on:

  • the title of the section to open the Add location screen which allows you to add more locations to your case.
  • a location in the table to view or edit the details using the Edit location screen.

If a location is identified with "Yes" in the Analysis column it means that it has a Latitude, Longitude, Event start, Event end and a Location buffer set and therefore can be included in various analyses.

Note, sometimes T-Mobile sends tower dump files with no data. To highlight how many of the imported files contained data a number is displayed at the end of each location's row, as shown in the above graphic. For example, indicates that 4 files were uploaded to the location but only 3 contained data.

For further information refer to Locations of interest screen (Case management).

Click to create an additional location for the case. The Locations of interest screen (Case management) opens.

Click to open the Import locations from file screen. This screen allows you to upload a file containing target locations. For further information about the file types you can import refer to Import locations from file screen.

This lists all the events that you have added to the case.

Events are used to determine if the device was at a location during the event time. The Event timeline screen allows you to add multiple events to the one location. Currently only the geo-fence analysis supports analyzing multiple events at the one location.

Events can also be created automatically when you upload a geofence or tower dump file. If there is not already an event for the same location and time frame then a new event is created and named "<Location name>,Event<n>", however if there is already an event for the same location and time frame then the new file data is added to the existing event and the event start and end times adjusted if required.

Single events associated with a location can also be added to a case from the Locations of interest screen (Case management). These events are also automatically added to the Event timeline, however deleting them from the timeline does not remove them from the Locations of interest screen (Case management) so that you can still use the event in your other analyses. You can also import a location file from the Locations of interest screen containing multiple locations and if the file also includes event times then an event is also automatically created on the Event timeline screen.

The Event timeline screen also allows you to add events without associating them with a location. Events with and without locations are both included in the Person whereabouts analysis.

You can also filter what data is displayed on the ESPA analysis center screen by the events using Event timeline on the Input and settings view.

Click on:

  • the title of the section to open the Event timeline screen which allows you to add more events to your case and associate them with an existing location.
  • an event in the table to view or edit the details using the Event timeline screen.

For further information refer to the Event timeline screen.

Click to create an additional event for the case. The Event timeline screen opens.

Click to open theManage files screen. This screen allows you to upload more CDRs (Call Detail Records), phone data files, public record files, geo-location files, geofence files, tower dump files, cell tower data, drive data, social media files,location files, person files, subscriber information and additional files . For further information about the file types you can import refer to Manage files screen.

This button only appears if there are notifications associated with the files, for example if OSS-ESPA was unable to determine the file type. Click to open and close the list of notifications, where you are prompted to complete the required action for each notification.

This section is only displayed if you have E10 Live location monitoring, and your case has a phone, vehicle or social media account with smart track enabled, or an intercept or smart track alert.

This lists all the names of smart track alerts you have configured for the case along with a link displaying the number of times the alert has been triggered. If you click on:

Click to create a new live location monitoring alert. The Smart Track alerts & notifications screen opens. For further information refer to Using Smart Track for live location monitoring tracking and alerts.

Click to open the Request Smart Track historical report screen which allows you to request live location monitoring reports containing past data over a defined date range including the original GPS ping email data which can be used in court as evidence.

Click to create a recurring Smart Track report. The Recurrent Smart Track report screen opens. For further information refer to How to request a recurrent Smart Track report.

Click to view all the Smart track reports, including daily, historical and recurrent reports. The Smart Track reports screen opens.

This lists all the IQ packets you have run on the case. Click on:

  • Date requested to open the IQ packet status screen. This screen allows you to set whether or not the IQ packet is active which means it is an IQ packet that you want to be able to download. This screen also allows you to view the status of a requested IQ packet and once the request is complete it allows you to download the IQ packet. It also provides a link to a log file which can provide useful information if your IQ packet did not complete successfully.

    For recurring IQ packets, that is those shown with , this opens the Recurrent reports screen which lists all the recurring IQ packets.

  • to immediately download the IQ packets in the format they were generated in, either Microsoft PowerPoint or Microsoft Word. The Download link only displays if the IQ packet's status is "Completed" and when IQ packets are set to Active.

  • to immediately download the log of the IQ packet request. This can provide useful information if your IQ packet did not generate correctly.

Click to create a new IQ packet. The New IQ packet screen opens. For further information refer to To create an IQ packet for an existing case.

Click to create a recurring IQ packet. The Recurrent IQ packet screen opens. For further information refer to To create a recurrent IQ packet for an existing case.

This lists all the i-cases you have configured on the case. It details which i-cases are enabled and which are active, that is within the time period defined in the Court Authorization Info.Click on:

Click to open the create a new i-case (intercept). The Sentinel i-cases screen opens. For further information refer to To create an i-case using the Sentinel i-cases screen.

Click to open the Sentinel i-cases export data screen which allows you to easily download Sentinel's PRTT and GPS intercept monitoring data.

This button is only displayed when a case has T3 or T50 data. Click to open the Evidence Management and Reporting screen. This screen allows you to select which live monitoring data is pertinent to the case and then generate reports that provide you with the necessary evidence data for court procedures.